This page provides links and a quick introduction to the software and documentation available for your Tenor S Survivable SIP Gateway (SSG).

Product
Guides

The Product Guides explain the physical characteristics of your Tenor. Each Guide provides you with specifications, as well as instructions on connecting the equipment and initializing the basic product settings, like the IP address. The Product Guide also contains Warranty and Regulatory statements.

• Tenor AS Product Guide (PDF)
• Tenor AF Product Guide (PDF)
• Tenor AX Product Guide (PDF)
• Tenor BX Product Guide (PDF)
• Tenor DX Product Guide (PDF)

SSG
Application
Guide

This document describes how the Tenor S fits into your network, as well as how to configure it. It also provides some tips on what configuration changes will need to be made to your SIP phones. It is highly recommended reading for customers configuring the Tenor S for the first time.

• Tenor S Application Guide (PDF)

Firmware
Updates

These links are for the latest firmware for your Tenor S, along with Release Notes and instructions for upgrading/downgrading the code on your Tenor.

• Tenor S Firmware Updates

• Password Recovery Procedures
• Reformat Flash Procedures
• Firmware Downgrade Instructions

Management Software

This page contains links to download the Quintum graphical configuration applications, Tenor Monitor and Tenor Configuration Manager software. Release notes and a software manual are also included.

• Tenor Configuration Manager
• Tenor Monitor

Command Reference

This is a guide to the configuration objects of the Command Line Interface (CLI) and Tenor Configuration Manager software. It is provided for recent versions of code in the following formats:

• WebHelp - This format is viewed online using any common web browser (Internet Explorer recommended), so you can view without downloading.

• S106 Online Reference
• S105 Online Reference

• Windows HTML Help (.CHM) - This is the native Windows Help format, and launches as a separate application, similar to the Help functions in many Windows applications. We provide it as a zipped file for you to download, to avoid any security issues in Windows.

• S106 Command Reference
• S105 Command Reference

Application Notes

There are quite a few documents that describe various applications of the system in detail. These documents are intended to provide examples for how you can perform common and advanced tasks with your Quintum system. For example, on SNMP, the application note describes how the Simple Network Management Protocol is used to make queries and configure alarms.

Application notes are divided into four general areas: Billing, Network, Telco, and PacketSaver.

IVR/Accounting

Describes tasks regarding IVR, RADIUS, Accounting, and Authentication.

• Billing/Authentication Handbook - P103 (zipped CHM - Windows Help)
• Billing/Authentication Handbook - P104 (zipped CHM - Windows Help)
• Billing/Authentication Handbook, Online Reference P104 (WebHelp)
• Application Note on End Point Authentication / IP Address Security (PDF)
• Instructions and Files for Recording Custom IVR Prompt WAV Files
• Sample unsupported CDR Server

Networking

Describes how to network your Quintum device, and how to configure routing protocols.

General

• Application note describing how the Tenor routes H.323, SIP and circuit calls (PDF)
• Document describing how to configure Firewalls and NAT, including NATAccess (PDF)
• Document explaining Quintum AutoSwitch (SelectNet) (PDF)
• Document explaining Quintum IP TOS strategy (PDF)
• Quintum SNMP Information page

SIP-specific

• SIP Feature and Interop Summary Document (PDF)
• SIP Quick Start Guide (PDF)
• Supplementary Call Services Quick Start Guide (PDF)

Telco

Describes how to configure telephony features.

• Application example, configuring a pause in dialing (PDF)
• Application note on using Answer Supervision (PDF)
• Application note on using Disconnect Supervision (PDF)
• Application note on Call Termination with Analog Tenors (PDF)
• Manufacturing Test Guide for AS/AF/AX/BX/DX (PDF)

PacketSaver

Describes the proprietary Quintum feature, PacketSaver.

• White Paper on PacketSaver (tm) (PDF)
• Excel spreadsheet to calculate PacketSaver(tm) Savings