Config File |
There is a mechanism in CMS, Call Relay SP, and related platforms for adding special configuration parameters called var_config.cfg. This mechanism is primarily used for very obscure parameters that are best addressed through the Technical Assistance Center. Sometimes, this mechanism can serve as a temporary solution for a feature or fix until it can be permanently added to the user interface and configuration database.
If you are unsure what you are doing, please contact the Quintum Technical Assistance Center.
The concept is very simple. First, you need to create a text file. We recommend using a tool like notepad.exe in Windows. The format is generally <parameter> a few spaces <value> then <Enter>. There can be multiple entries, each on their own line.
Please do make sure there is a carriage return and line feed (<Enter>) at the end of each line. If you created this file in UNIX or Linux, be sure to save it in "DOS format" or convert it to DOS format using the unix2dos command (on most *nix systems).
Before uploading this file, check to see if a file already exists. Though unlikely, it is possible this mechanism is already being used. Login by ftp and see if the file var_config.cfg already exists in the /cfg directory. If so, download it, edit it in Notepad and add the line above to the existing file.
Now, upload your var_config.cfg file by ftp to the /cfg directory. Reboot.
Note
Not all changes to this file require a reboot to take effect, but most do. There is a command, "cmd readvarcfg" that will read the file into memory. For some var_config parameters, it might be worth a try to avoid a reboot. In the case of crdoinboundarq, a reboot is definitely required for it to take effect.
There is a command in the CLI that displays the contents of this file, and whether it was properly read in. Type "cmd dispvarcfg". If you get a response that the file does not exist, this is almost certainly an issue of it being misnamed, or in the wrong directory. Verify that is named var_config.cfg and resides in the /cfg directory (/hd/cfg/var_config.cfg, to be specific).
The cmd dispvarcfg command returns the raw content of the file, then a second section called "the application has...". It is important to look at this section to ensure the parameter you are setting is properly set. If there is a disparity between the first section (raw contents) and the second section ("the application has ..."), please check to ensure you spelled the value correctly and there is a carriage return and line feed at the end of the line.