This page provides links and a quick introduction to the software and documentation available for your Digital Tenor Gateway.

Product
Guides

The Product Guides explain the physical characteristics of your Tenor. Each Guide provides you with specifications, as well as instructions on connecting the equipment and initializing the basic product settings, like the IP address. The Product Guide also contains Warranty and Regulatory statements.

• Tenor DX Product Guide (PDF)
• Tenor BX Product Guide (PDF)
• Tenor CMS Product Guide (PDF)

Quick Start
Guides

The Quick Start Guides provides installation instructions for your Tenor. Each Guide provides you with step by step instructions on connecting your Tenor.

• Tenor DX Quick Start Guide (PDF)
• Tenor BX Quick Start Guide (PDF)

Firmware
Updates

These links are for the latest firmware for your Tenor, along with Release Notes and instructions for upgrading/downgrading the code on your Tenor.

• Tenor DX Firmware Updates
• Tenor BX Firmware Updates
• Tenor CMS Firmware Updates

• Password Recovery Procedures
• Reformat Flash Procedures
• Firmware Downgrade Instructions (PDF)

Management Software

This page contains links to download the Quintum graphical configuration applications, Tenor Monitor and Tenor Configuration Manager software. Release notes and a software manual are also included.

• Tenor Configuration Manager
• Tenor Monitor

Command Reference

This is a guide to the configuration objects of the Command Line Interface (CLI) and Tenor Configuration Manager software. It is provided for recent versions of code in the following formats:

• WebHelp - This format is viewed online using any common web browser (Internet Explorer recommended), so you can view without downloading.

• P108 Online Reference
• P107 Online Reference
• P106 Online Reference
• P105 Online Reference
• P104 Online Reference

• Windows HTML Help (.CHM) - This is the native Windows Help format, and launches as a separate application, similar to the Help functions in many Windows applications. We provide it as a zipped file for you to download, to avoid any security issues in Windows.

• P108 Reference
• P107 Reference
• P106 Reference
• P105 Reference
• P104 Reference
• P103 Reference

Application Notes

There are quite a few documents that describe various applications of the system in detail. These documents are intended to provide examples for how you can perform common and advanced tasks with your Quintum system. For example, on SNMP, the application note describes how the Simple Network Management Protocol is used to make queries and configure alarms.

Application notes are divided into four general areas: IVR/Accounting, Network, Telco, and PacketSaver.

IVR/Accounting

Describes tasks regarding IVR, RADIUS, Accounting, and Authentication.

• Billing/Authentication Handbook - P103 (zipped CHM - Windows Help)
• Billing/Authentication Handbook - P104 (zipped CHM - Windows Help)
• Billing/Authentication Handbook, Online Reference P104 (WebHelp)
• Application Note on End Point Authentication / IP Address Security (PDF)
• Instructions and Files for Recording Custom IVR Prompt WAV Files
• Sample unsupported CDR Server

Networking

Describes how to network your Quintum device, and how to configure routing protocols.

General

• Application note describing how the Tenor routes H.323, SIP and circuit calls (PDF)
• Document describing how to configure Firewalls and NAT, including NATAccess (PDF)
• Document explaining Quintum AutoSwitch (SelectNet) (PDF)
• Document explaining Quintum IP TOS strategy (PDF)
• Quintum SNMP Information page
• IP Trunking (PDF)

SIP-specific

• SIP Feature and Interop Summary Document (PDF)
• SIP Quick Start Guide (PDF)
• Supplementary Call Services Quick Start Guide (PDF)

H.323-specific

• Informational document on the Quintum Gatekeeper Architecture (PDF)
• Application details for the automatic external IP feature (PDF)
• Document on how to interoperate with Cisco Gateways (PDF)
• Informational document on Tenor Interoperability (PDF)
• Tenor (AX/AS/BX/DX) Configuration Commands for Nortel Interoperability (PDF)

Telco

Describes how to configure telephony features.

• Tenor PRI ISDN Configuration (PDF)
• Tenor BRI ISDN Configuration (PDF)
• E1 R2 Configuration Information Page
• MFG Test Guide for AS/AF/AX/BX/DX (PDF)

PacketSaver

Describes the proprietary Quintum feature, PacketSaver.

• White Paper on PacketSaver (tm) (PDF)
• Excel spreadsheet to calculate PacketSaver(tm) Savings